FAQ

What makes your shawls different from others on the market?

Every shawl at The Loom Works is handcrafted in Kashmir, using traditional Kani weaving — a centuries-old technique where the pattern is woven directly into the fabric, thread by thread, using small wooden bobbins. This is not printed fabric, and it is not machine-made. Each piece is the result of weeks or months of skilled handwork by artisans who have spent years mastering this craft. You won't find this level of detail in mass-produced shawls.

 

What materials are your shawls made from?

Our shawls are made from premium natural materials including silk, wool, and pashmina — all sourced in the Kashmir Valley. The specific composition of each shawl is listed on its product page. If you have any questions about a specific piece, feel free to reach out to us directly.

 

What sizes do your shawls come in?

Each product page lists the exact measurements of that shawl in inches. Our shawls typically range from 28x80 inches for stole-style pieces to 45x90 inches for larger wrap-style shawls. These dimensions are listed under the product description on every item so you know exactly what to expect before purchasing.

 

Are the colors exactly as shown in the photos?

We photograph our shawls carefully to represent colors as accurately as possible. However, screen settings vary from device to device, so there may be a slight difference between what you see on screen and the actual product. Because our shawls are handwoven, there may also be very minor natural variations in pattern or texture — this is a characteristic of authentic handmade work, not a defect. If a shawl arrives and the color is significantly different from what was shown, please contact us and we will make it right.

 

Are your shawls reversible?

Some of our shawls, such as the Berry Royale, are specifically designed to be reversible — this is noted in the product name and description. Our Kani-woven pieces also have a beautiful reverse side as a natural result of the weaving process, though they are not all marketed as reversible styles. Check the individual product description for details.

 

How do I care for my shawl?

Most of our shawls are dry clean only, particularly the Kani silk and pashmina pieces. Some lighter pieces can be carefully hand-washed in cold water — this is specified on each product page. To remove light creases, iron on a low temperature setting with a cloth between the iron and the shawl. Never tumble dry. Store your shawl folded in a cool, dry place away from direct sunlight to preserve its colors and texture.

 

Can I wear these shawls year-round?

Yes — this is one of the things we love most about our collection. Our silk shawls are light and breathable enough for spring and summer, while our pashmina and wool pieces provide warmth in fall and winter. Many of our customers wear their Loom Works shawls all four seasons, simply styling them differently depending on the weather.

How do I place an order?

Simply browse our collections at www.theloomworks.com, click on the shawl you love, select your quantity, and click Add to Cart. When you're ready, proceed to checkout and enter your shipping and payment details. You'll receive an order confirmation email as soon as your order is placed.

 

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed securely through Shopify's encrypted checkout.

 

Can I change or cancel my order after placing it?

We begin processing orders quickly, so please contact us at contact@theloomworks.com as soon as possible if you need to make a change or cancellation. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been dispatched, we are unable to cancel it, but you are welcome to return it under our free returns policy.

 

Do you offer gift wrapping or a gift message option?

Our shawls are packaged beautifully and make wonderful gifts. If you would like to include a personal message with your order, please leave a note at checkout or email us at contact@theloomworks.com with your order number and message. We will include a handwritten note with your package.

 

Do you offer bulk or wholesale pricing?

Yes, we are open to bulk orders for events, weddings, and corporate gifting. Please reach out to us at contact@theloomworks.com with details about your order and we will get back to you with pricing and availability.

Do you offer free shipping?

Yes — we offer free standard shipping on all orders within the United States. No minimum order value required.

 

How long does shipping take?

We process and pack your order within 3-5 business days of purchase. Once shipped, delivery typically takes 3-7 business days depending on your location within the US. You will receive a tracking number by email as soon as your order is on its way.

 

Do you ship internationally?

At this time we ship within the United States only. We hope to expand to international shipping in the future — sign up for our newsletter to be the first to know when that changes.

 

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website (USPS, UPS, or FedEx) to follow your package in real time. If you haven't received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at contact@theloomworks.com.

 

What if my package is delayed or lost?

If your package appears to be stuck in transit or has not arrived within the expected timeframe, please contact us at contact@theloomworks.com with your order number. We will investigate with the carrier and work to resolve the situation as quickly as possible.

 

What is your return policy?

We accept returns within 10 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Return shipping is completely free — we will email you a prepaid return label once your return is approved.

 

How do I start a return?

Email us at contact@theloomworks.com with your order number and reason for return. We will respond within 1-2 business days with your prepaid return shipping label and instructions. Please do not send items back without contacting us first.

 

How long does a refund take?

Once we receive and inspect your returned item, we will process your refund within 2-3 business days. The refund will be issued to your original payment method. Depending on your bank or card provider, it may take an additional 3-5 business days to appear in your account.

 

My item arrived damaged — what do I do?

We are so sorry if this happened! Please email us at contact@theloomworks.com within 48 hours of receiving your order, with a photo of the damage and your order number. We will arrange a replacement or full refund right away at no cost to you.

 

Who is behind The Loom Works?

The Loom Works is a woman-owned small business founded by Hira, a mom of two with a deep love for Kashmiri craftsmanship. Every shawl in our collection is personally selected from skilled artisans in Kashmir, Pakistan — weavers who have practiced Kani and pashmina traditions for generations. This is a business built on family, heritage, and a genuine belief that exceptional craft deserves to be shared with the world.

 

Where are your shawls made?

All of our shawls are handcrafted in Kashmir, Pakistan — one of the most celebrated textile regions in the world, known for centuries of shawl-making heritage. Our artisans specialize in Kani weaving, pashmina, and silk work. Want to learn more? Visit our page: The Art of Kani.

 

How can I contact you?

We would love to hear from you! You can reach us at contact@theloomworks.com and we will respond within 24 hours. You can also send us a message on Instagram @the_loom_works.